Pre-Visit Questionnaire — Solar Watt IQ

1

Customer and Property Information

Customer Name *

Email Address *

Phone Number

Property Address

Preferred Contact Method

PhoneEmailTextNo preference

Your Role

Occupancy Status

Owner-occupiedTenant-occupiedVacantOther

Will a responsible adult be available during the appointment?

YesNoTo be arranged

2

Requested Service

3

Solar System Information

4

Current Concerns

Primary Reason for Visit

When Did the Problem Begin?

Issue Type (select all that apply)

Current Fault or Alarm Message (if any)

Recent Changes to Utility Bills

Previous Repairs or Service Visits

Recent Roof or Electrical Work

Case Numbers (Manufacturer, Installer, Warranty, or Insurance)

5

Property Access and Safety

6

Documents and Photos

Do not submit monitoring passwords, banking information, Social Security numbers, or other sensitive personal information. Guest or installer-level monitoring access may be granted separately through the applicable platform.

If you have any of the following documents or photos available, please bring them to your appointment or email them to [email protected] in advance. Reference your name and property address in the subject line.

Recent utility bill
Monitoring app screenshots
Inverter display or fault photos
Equipment label photos (panels, inverter, battery)
Original installation agreement
Permission-to-operate (PTO) document
Warranty records
Previous inspection or service reports
Repair proposals or estimates

Additional Notes About Documents or Photos

7

Acknowledgments

Service agreements and applicable waivers are provided after your appointment request is reviewed and the appropriate service is confirmed. All required documents must be completed before the scheduled visit.

The information I have provided is accurate to the best of my knowledge.I understand that Solar Watt IQ may contact me to follow up on this information.I understand that access limitations and document availability may affect the scope of the inspection.I understand that submitting this form does not guarantee an appointment, repair, warranty approval, production level, savings, or any specific manufacturer outcome.

Submitting this form provides Solar Watt IQ with pre-visit information and does not confirm an appointment. We will follow up to review your needs, confirm the appropriate service, discuss pricing, and determine scheduling availability.

Help Us Prepare for Your Solar Visit