Cancellation and Refund Policy

Cancellation Notice

When possible, please provide at least 24 hours' notice if you need to cancel or reschedule a scheduled service. We understand that circumstances change, and we will work with you to find an alternative time.

Late Cancellation and Access Fees

A cancellation or access fee may apply in the following situations:

• Cancellation with less than 24 hours' notice
• Lockout or inability to access the property at the scheduled time
• Unsafe access conditions that prevent the service from being performed
• No responsible adult present when required
• Equipment or system access unavailable at the time of the visit

Applicable fees are confirmed before service is scheduled.

Deposits and Rescheduling

Deposits or advance payments, where collected, may be applied toward a rescheduled service. Specific terms are confirmed at the time of payment.

Refund Eligibility

Refund eligibility depends on the work already performed at the time of a cancellation or dispute. The following are generally nonrefundable once completed:

• Inspection visits and on-site service time
• Troubleshooting visits
• Report preparation and documentation
• Monitoring review and production analysis
• Manufacturer or warranty coordination work
• Administrative work completed in connection with a service

Travel costs and preparation time may also be considered in refund determinations. Final refund eligibility is assessed on a case-by-case basis.

Membership Cancellation

Watt IQ Care membership cancellation terms are provided before enrollment and confirmed in writing. Membership does not automatically renew unless the customer expressly agrees to renewal. Refund eligibility for membership fees depends on services already delivered during the membership period.

How to Request a Refund

Refund requests should be submitted in writing to Solar Watt IQ at [email protected]. Please include your name, property address, service date, and a brief description of your request. We will respond within a reasonable time. [email protected]

Final Terms

Customer-specific cancellation and refund terms are confirmed before payment or service begins. These general terms apply where no specific terms have been separately agreed upon.